Who generally configures the Service Desk?

[Former Member]

Who generally configures the Service Desk, Basis or configurers?

Thanks

Judy

[Former Member · Accepted solution]

Dear Friend,

It is a team of consultant who configures.

Basis will install solman and create and assign roles to person as communicated by Solman Func

Solman functional consultant who does all the configuration like conf status action profile ..mail etc....

Only if standard needs to be enhanced then we req developer

Developer if mailing smartforms should be changed or validation are required/BADI Implementation.

I hope it clarifies your doubt.

Please assign Pts.

Edited by: Prakhar Saxena on Sep 16, 2008 9:02 AM

[Former Member]

Thanks Prakhar. Points assigned.

judy