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Error "Servlet execution threw an exception" when running CR report on BW

Hi,

Firstly we had an issue applying FP 2, and subsequently we reinstalled XI on the server and so with the help of TechSupport.

Everything was working prior to the FP install issue, and now, when I run a Crystal Report in InfoView connecting to a SQL database, the report runs fine.

When I run a Crystal Report connecting to SAP BW in InfoView, the following Error occurs:

An error has occurred: Servlet execution threw an exception

When I check the log file in the tomcat directory, the following is logged

16-09-08 08:11:08:419 - [/SAP].[action] Thread [http-8080-Processor21]; Servlet.service() for servlet action threw exception

java.lang.NoClassDefFoundError: com/sap/mw/jco/JCO$Exception

at com.crystaldecisions.sap.web.parameter.ParameterUtilityFactory.getParameterUtility(Unknown Source)

at com.businessobjects.clientaction.sap.crystalreport.view.SAPViewReportAction.autoWrapPerform(Unknown Source)

at com.businessobjects.webutil.struts.CheckSessionAction.process(CheckSessionAction.java:79)

at com.businessobjects.webutil.struts.CheckSessionAction.perform(CheckSessionAction.java:59)

Can anyone provide some insight to what possibly the cause could be...

Thanks

Jacques

Former Member
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