External mails in Agent Inbox

[Former Member]

Hi,

We are implementing ERMS in our company. We made settings in SMTP, default domain and System User. But, the external mails are still not being received in Agent Inbox.

Can somebody guide me on prerequisites for receiving external mails into CRM System?

A timely reply would be highly appreciated.

Thanks,

Vivek

[Former Member · Accepted solution]

Hi,

For this you will have to also maintain the settings on the mail server. For mail at company.com the mails should be sent to SAP CRM server where these are mapped to Agent Inbox.

Hope it helps.

Rgds,

Rajiv

[Former Member]

Hi Vivek

Please refer to SAP Note 882653, the document included in this note is extremely useful for what you're configuring.

In addition to this locate the ERMS How to documents (by John Burton) from the SAP Service Marketplace alias CRM-INST, these documents are also very useful.

Regards

Arden