on 09-16-2008 3:40 AM
hello gurus,
we have some customers who send their orders through EDI as IDOCS, they have come through and allocated stock by MD04. orders are ready delivered from us, but customer has not recieved initial response like acknowledging orders. please advise me gurus, as to where i need to check in confiq regarding this.
thanks in advance gurus,
regards,
gopio.
thank you.
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Hi there,
Incase you are asking about the acknoledgement after the order is logged into SAP, then here is the solution.
Define a new O/p type for eg ZACK. In the processing routines assign the relevant O/b IDOC processing prog.
Maintain the O/p determiantion procedure. In the requirement routine give the conditions under which the O/p is supposed to trigger (like after the order save or after the availability check is done or for a particular distribution channel).
Assign the O/p determiantion procedure to the sales order type.
Maintain the condition records for ZACK. Give the communication medium as EDI. So this will trigger ZACK for the distribution channel.
You can either choose to send a mail confirmation as well. But for that the O/p processing prog should be able to capture the mail ids maitained in the customer master or in a Z table.
Hope this helps.
Regards,
Sivanand
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