Issue on BPM(Business Process Monitoring): Reorganization of old alerts

[Former Member]

Hi BPM Folks,

Is there any way for reorganization of old alerts to clean up the system?

Because a service desk message(Ticket) is created each time when a job is cancelled. i.e, The number of tickets are created as many times of the same job is cancelled.

Is there any way to accumulate the tickets related to the same job OR not to recreate the ticket again if the same job is cancelled?

We do see an option called u201Cmax number of alerts for each message idu201D in MTE properties of tcode RZ20. Is anything to do with this?

Thanks in advance.

Regards,

Sanjai

[Former Member]

This issue is resolved.

Resolution:

1. BPMon alerts are automatically reorganized by the BPMon engine according to the settings in the BPMon session in node "Activation", tab "Alert reoganization".

2. If we have configured 1 service desk message per 1 alert, then that's what we'll get. If we don't want fewer messages, we will have to change the thresholds for the messages in node "Notification" in the BPMon setup session.