ERM - CUP Approval Workflow E-mails

[Former Member]

Hello gurus,

We are experiencing an issue with Role Expert (ERM) to Access Enforcer (CUP) role approval workflow. When a role reaches the approval stage in ERM, an e-mail notification with a link to CUP approval is sent to the designated approver's LDAP e-mail address. This functions properly. Following approval or rejection of the role, another e-mail should be sent to the requester's e-mail address to inform him/her that the role has been approved/rejected. This e-mail is not functioning. We have the same e-mail address configured in the LDAP, UME, and back-end SAP system, but this e-mail address is not receiving any notification of approval/rejection.

This functionality is appropriately configured in CUP with the following:

Name: RE_APPROVAL

Workflow Type: Role Expert

Approval Determinator: RE_APPROVAL

Request Wait Time (Days): 0

Request Wait Time (Hours): 0

Escalation Configuration: None

Approval Type: Any One Approver

[No e-mail group]

Request Rejection: Yes

Re-Route: No

Confirm Approval: Yes

Confirm Rejection: Yes

Reject By Email: No

Approve By Email: No

Forward Allowed: No

No additional security.

Has anyone seen this issue before? Any advice for troubleshooting will be greatly appreciated.

Thanks,

Joy

[Former Member]

Hi everyone,

We are experiencing something similiar as Joy related.

We have configured in CUP 5.3 a workflow for ERM role approval with two stages.

In both stages, the e-mail notification with a link to CUP approval is sent to the designated approver's e-mail address, but following approval or rejection of the role, the e-mail informing the role has been approved/rejected is not sent to the requester's e-mail address.

In the first stage, the CAD is configured to send the request to the approver defined in the role in ERM (web service). In this stage, the requester's e-mail address is not receiving any notification of rejection but do recives all notifications of approval.

The second stage is configured with a fixed approver, and in this case the requester's e-mail address is not receiving any notification of approval nor rejection.

Any suggestions of what can we do to make this work?? We wolud like that both (approval and rejection) notifications be sent to the requester's requester's e-mail address.

Or, if it is possible, can CUP be configured to send e-mail notifications of approval and rejection ONLY in the LAST stage of the workflow??

Regards,

Pablo