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ERM - CUP Approval Workflow E-mails

Hello gurus,

We are experiencing an issue with Role Expert (ERM) to Access Enforcer (CUP) role approval workflow. When a role reaches the approval stage in ERM, an e-mail notification with a link to CUP approval is sent to the designated approver's LDAP e-mail address. This functions properly. Following approval or rejection of the role, another e-mail should be sent to the requester's e-mail address to inform him/her that the role has been approved/rejected. This e-mail is not functioning. We have the same e-mail address configured in the LDAP, UME, and back-end SAP system, but this e-mail address is not receiving any notification of approval/rejection.

This functionality is appropriately configured in CUP with the following:

Name: RE_APPROVAL

Workflow Type: Role Expert

Approval Determinator: RE_APPROVAL

Request Wait Time (Days): 0

Request Wait Time (Hours): 0

Escalation Configuration: None

Approval Type: Any One Approver

[No e-mail group]

Request Rejection: Yes

Re-Route: No

Confirm Approval: Yes

Confirm Rejection: Yes

Reject By Email: No

Approve By Email: No

Forward Allowed: No

No additional security.

Has anyone seen this issue before? Any advice for troubleshooting will be greatly appreciated.

Thanks,

Joy

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