ERM - CUP Approval Workflow E-mails
We are experiencing an issue with Role Expert (ERM) to Access Enforcer (CUP) role approval workflow. When a role reaches the approval stage in ERM, an e-mail notification with a link to CUP approval is sent to the designated approver's LDAP e-mail address. This functions properly. Following approval or rejection of the role, another e-mail should be sent to the requester's e-mail address to inform him/her that the role has been approved/rejected. This e-mail is not functioning. We have the same e-mail address configured in the LDAP, UME, and back-end SAP system, but this e-mail address is not receiving any notification of approval/rejection.
This functionality is appropriately configured in CUP with the following:
Workflow Type: Role Expert
Approval Determinator: RE_APPROVAL
Request Wait Time (Days): 0
Request Wait Time (Hours): 0
Escalation Configuration: None
Approval Type: Any One Approver
[No e-mail group]
Request Rejection: Yes
Confirm Approval: Yes
Confirm Rejection: Yes
Reject By Email: No
Approve By Email: No
Forward Allowed: No
No additional security.
Has anyone seen this issue before? Any advice for troubleshooting will be greatly appreciated.