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How do I get the upgrade from Xcelsius 4.5 to 2008

My company purchased a license of Xcelsius 4.5 Professionsl along with maintenance and I am under the impression that a free upgrade to 2008 should be avaialble to me. I contacted support via the phone and I was told they have no techincal knowledge at that I need to submit though here. I'll still continue to search on the website for some other way to contact you, but in the mean time I am posting this here in case there is a quick answer.

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