Error in local message system; message 009999000035 not complete
I have configured Service desk in SolMan 7.0 which has patch level 14 and also configured in Satellite systems. I am using SM_...._BACK RFC connection in BCOS_CUST table. The user used by SM_...._BACK have the following roles in SolMan
However, when I try to create support message (Help --> Create support message) in satellite system, i am getting Error in local message system; message 009999000035 not complete.
I have also checked for Product_ID parameter which is not existing.
One important thing is, I can create support message in satellite system if I give SAP_ALL in that RFC user using in SM_...._BACK connection in SolMan.
So, this shows clearly that it is an issue with role/authorization.
Please suggest me !!
Thanks in advance.