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Error in local message system; message 009999000035 not complete

Hello All.

I have configured Service desk in SolMan 7.0 which has patch level 14 and also configured in Satellite systems. I am using SM_...._BACK RFC connection in BCOS_CUST table. The user used by SM_...._BACK have the following roles in SolMan

SAP_SUPPDESK_CREATE,SAP_SV_FDB_NOTIF_BC_ADMIN

and SAP_SV_FDB_NOTIF_BC_CREATE.

However, when I try to create support message (Help --> Create support message) in satellite system, i am getting Error in local message system; message 009999000035 not complete.

I have also checked for Product_ID parameter which is not existing.

One important thing is, I can create support message in satellite system if I give SAP_ALL in that RFC user using in SM_...._BACK connection in SolMan.

So, this shows clearly that it is an issue with role/authorization.

Please suggest me !!

Thanks in advance.

Regards,

Satish.

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