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Sorting alphabetically

Hi,

When I create reports using Crystal, sometimes it will randomly produce them out of alphabetical order. Even when I import them alphabetically sorted by Last Name (which is how I want it) sometimes it will group from L-R, then H-J, jump to U-V, and sorts all over the place.

How can I get it to sort alphabetically by Last Name (but still show the full name at the top)?

I am fairly new to Crystal Reports so any help would be greatly appreciated!

Thanks.

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