Copy control Order to Credit Note

[Former Member]

hi,

We have the following problem:

When we try to create a credit note with reference to an order, the system complains that the distribution channels deviate from each other. Is there anyway to override this ???

[Former Member · Accepted solution]

Hi there,

Credit note is a billing type. How can you create a billing type without a sales doc?

You first need to create a credit memo request CR / invoice correction request RK / returns order RE with a reference to initial order or a invoice. Only then you can create a credit memo G2.

In copy controls VTAA, you maintain copying requirements from OR to CR. Then in VTFA you maintain the coping requirements from Credit memo request to credit memo at header & item level.

Regards,.

Sivanand

[Former Member]

the problem is not in the process, it is in the copy control between the OR and CR, what i need to know is what tables must be used in in the copy controls to prevent the check for the distribution channels.

[Former Member]

Hi there,

In the 1st case, why do you want to log a credit memo request in a different distribution channel? Usually the header data will flow from 1 doc to another. When we enter a doc in 1 sales area, then the proceeding docs should also come from the same SA. Its like logging an order in dist channel Retail & processing the delivery in dist channel Wholesale.

Anyway if your requirement is to byapss that logic, then in VTAA, copy control at the header level, put a customized code in the requirement routine. In the code see if you can put a code that system doesnot check for the dist channel of the original & target doc.

Check with your ABAPer if this is possible.

Regards,

Sivanand

[Former Member]

Hi

If you are creating a "Credit memo for Return", then first you have to create a "Return order" which can be create with reference to Sales order, Billing document or without any reference also.

You have to assign an "Order reason" to it(in the item deatils) as to why this return is taking place.

Then, in the change mode open the Return order (VA02) and remove the "Billing block".

Now from this "Return order" create a "Credit memo" for the return.

Remember "Credit memo for Return" is always created with reference to the "Return order" only.

[Former Member]

hi

once u create the return order with refernce to the order no. only . when u take from refernce order u hav to search company code, distribution channel and division only u take then only u take the reference order.

if u r taken the reference order in that sold to party , material and order quantity shown .

And thenn u create the credit memo request normally.

if u r done this process ur issue will solve.

once u check the copy control at VTFA also

regards,

sridhar

Edited by: sridhar on Sep 16, 2008 8:13 AM

Edited by: sridhar on Sep 16, 2008 8:14 AM

[Former Member]

hi,

i thnk i worded this wrong. when i create a credit memo request with reference to and order, the system message says that it can be done because the distribution channels differ.

eg. if i create the order for distribution channel BA and want to create the credit memo request for distribution channel AC.

[Former Member]

Hi

Credit memo can be created from two sources only.

1. If the your organisation follows a "Release procedure" , that means you have an approval step.

So, you have to create a "Credit memo request" first. Then from the "Credit memo request" create a "Credit memo", but before that go to the Credit memo request in change mode (VA02) and remove the "Billing block".

Then only you can create a Credit memo from it.

("Credit memo Request" can be created from Sales order, Billing document or it can be created without any reference also).

2. If your organisation does not follow any "Release procedure", then you can create the "Credit memo" directly from the "Billing document".

Here Credit memo request is not required to create.

As far as Sales area is concerned,you should create the document(CREDIT MEMO REQUEST) in the same Sales area in which the original Sales order has been created beacuse you have sold to the customer in that Sales area.

Edited by: pradyumna on Sep 16, 2008 8:09 AM

[former_member183879]

Hi,

1. It is correct to create Credit Note only with reference to Credit Memo Request.

2.It is also possible ot create Credit Note with reference to a sales order with proper pricing type in copy control.

The error you are getting is not a standard error. There may be some Z developments in your system. Please check with your developer. If possible, please post the message type (just click on the message, it will give you the message number) number .Then we can arrive at some decision. However please check the customisation in Common Sales org/Common Distribution channel/Common Division and the assignment of sales doucment type to the sales area configuration.

Hope this helps

[Former Member]

Hi,

Have you created a credit memo request for this scenario? Now, as per standard credit note/memo should be created with reference to a credit memo request not the initila order.

Do let me know on the same.

Hrishi