Transaction Reading in Workflow

[Former Member]

Hi Experts,

I need to create a workflow which will take care of sending a mail to the managers and senior managers based on the duration the complain was created. Suppose from the time created no action taken on complain and it has become 24 hrs then the mail mentioning abt the no necesary action for the complain must go to the Sales or service manager, similarly if the time crosses 48 hrs, the respective GM's must be informed.

Any idea how to start and how to read the actual transaction of complain(BUS2000120). I will need to read the priority of the document and its date and time and also need to find the respective Manager and GM (sales or service).

your help with be highly appritiated.

Thanks,

SA

[Former Member]

Not answered and we are trying something else...

Thanks for the support.

SA

[xavier_dehairs2]

Hi, try using CRM_ORDER_READ in SE38 with your transaction ID, this will help you finding in which structures your data is stored. It will also help you seeing how the order_read FM call is performed.

Regards,

Xavier