Print in WebUI

Hi Gurus,

The Print option in the Service Order of Web UI does not work.

The Smartform attached in the Actions of the Service Order gets printed in GUI. When i select the Print option from the Service Order in Web UI , it gives a message 'Output Triggered Successfully', but the print does not happen. When i select the Print Prieview option from the Service Order of Web UI, a popup opens with the smart form attached in the actions and gets printed if i select the Print option form the popup.

Any config missing??

Thanks,

Sarat.