2 Shopping Cart items with same item number
We are facing a problem I never heared before : a shopping cart has been created with total of 51 items in SRM but some of them have the same item number in BBP_PD (2 items nr 16, 17...).
For example, the 2 items nr 16 have a different Guid, only 1 entry in status section (I113 => OK), 2 entries in Partner section (vendor, requester, receiver, ship-to & site => OK), 2 entries in organization section, only 1 entry in item link section, 2 entries in concract section, 2 entries in account assignment section.
Functionnally, these 2 items are not on the same article (even product categories are different).
The problem now is that only one of the 2 items has been transfered to the backend, the other item has status "approved" but no "follow-on document created".
The only thing diffrent from another SC is that this SC has been put on hold before being ordered (status I1009 is inactive).
I didn't found any note on this problem, we are user SRM5.5 SP6 with classical scenario.
I heared about a maximum item number in SC but I think in SRM5 there is no limitation, at least not less than 99 items.
Thanks in advance for your help!