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Infoview SSO Error for some users

SSO is setup for Infoview which works for some users and doesn't for others. We have compared users and they all are added to the same groups in AD so can't understand why it doesn't work. They get this error below when trying to access the site;

HTTP Status 401 -

type Status report

message

description This request requires HTTP authentication ().

Apache Tomcat/5.0.27

The users can access Infoview via the login page but must enter their usernames in the following format - SmithJ

For example smithj doesn't work.

replied

We saw this error when the user's browser wasnt set up to use Windows Integrated authentication.

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