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AIX InfoView Preference page for Folder/'InfoViewPage Layout' fails to load

We are deploying BOE XI 3.0 on AIX 5.3 in Hydro One. Tomcat 5.5 is the WAS. After deploying the war files, setting up InfoView preferences to use u2018Folderu2019 or u2018InfoView Page Layoutu2019 fails fails to load. Category and Dashboard preference selectoin works fine. This only happens on AIX machine. Same war file works on Windows machine.

Tomcat log is below,

Steps: Logon to InfoView -> Preferences -> Browse u201CFolderu201D under u201CInfoView Start Page:u201D in General options,

DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet - JspEngine --> /jsp/common/errorLoading.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -         ServletPath: /common/appService.do

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -            PathInfo: null

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -            RealPath: /oracle/BOD/sapdata1/H1BOEPILOT/bobje/tomcat/webapps/InfoViewApp/jsp/common/errorLoading.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -          RequestURI: /InfoViewApp/common/appService.do

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -         QueryString: null

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -      Request Params:

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -                 errMsg = Exception in JSP: /jsp/InfoView_Preference/folder.jsp:1

1: <!DOCTYPE HTML PUBLIC

2:

3:     "-//W3C//DTD HTML 4.01//EN"

4:

Stacktrace:

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -                 service = error

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -                 appKind = InfoView

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -                 errStack = org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:506)

org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:395)

org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)

org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)

org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)

org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)

com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServlet.java:214)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.websessiontimeout.WebSessionTimeoutFilter.doFilter(WebSessionTimeoutFilter.java:161)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.encoding.EncodingFilter.doFilter(EncodingFilter.java:24)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

java.lang.Thread.run(Thread.java:797)

Step: Logon to InfoView -> Preferences -> Browse u201CInfoView Page Layout:u201D under u201CInfoView Start Page:u201D in General options,

DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet - JspEngine --> /jsp/common/errorLoading.jsp

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -         ServletPath: /common/appService.do

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -            PathInfo: null

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -            RealPath: /oracle/BOD/sapdata1/H1BOEPILOT/bobje/tomcat/webapps/InfoViewApp/jsp/common/errorLoading.jsp

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -          RequestURI: /InfoViewApp/common/appService.do

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -         QueryString: null

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -      Request Params:

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -                 errMsg = Exception in JSP: /jsp/InfoView_Preference/myinfoview.jsp:1

1: <!DOCTYPE HTML PUBLIC

2:

3:     "-//W3C//DTD HTML 4.01//EN"

4:

Stacktrace:

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -                 appKind = InfoView

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -                 service = error

 DEBUG http-8081-Processor22 org.apache.jasper.servlet.JspServlet -                 errStack = org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:506)

org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:395)

org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)

org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)

org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)

org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)

com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServlet.java:214)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.websessiontimeout.WebSessionTimeoutFilter.doFilter(WebSessionTimeoutFilter.java:161)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.encoding.EncodingFilter.doFilter(EncodingFilter.java:24)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

java.lang.Thread.run(Thread.java:797)

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet - JspEngine --> /jsp/common/error.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -         ServletPath: /jsp/common/error.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -            PathInfo: null

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -            RealPath: /oracle/BOD/sapdata1/H1BOEPILOT/bobje/tomcat/webapps/InfoViewApp/jsp/common/error.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -          RequestURI: /InfoViewApp/jsp/common/error.jsp

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -         QueryString: null

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -      Request Params:

 DEBUG http-8081-Processor24 org.apache.jasper.servlet.JspServlet -                 errstack = org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:506)

org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:395)

org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)

org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)

org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)

org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)

com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:346)

com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:152)

com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:107)

com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:245)

com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:137)

javax.faces.webapp.FacesServlet.service(FacesServlet.java:214)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.websessiontimeout.WebSessionTimeoutFilter.doFilter(WebSessionTimeoutFilter.java:161)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

com.businessobjects.webutil.encoding.EncodingFilter.doFilter(EncodingFilter.java:24)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

java.lang.Thread.run(Thread.java:797)

Edited by: Aveek Morshed on Sep 13, 2008 5:23 PM

replied

Hello Aveek,

I recommend to post this query to the [BusinessObjects Enterprise Administration|; forum.

This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.

It is monitored by qualified technicians and you will get a faster response there.

Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.

Best regards,

Falk

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