Remote printing Issue
I would to seek your advice regarding a CRITICAL printer issue.
Here's the situation.
The printer was originally setup in remote printing and printer was working fine before. However, when there was a network problem the IP configuration of the printer itself has been altered from 126.96.36.199 to 188.8.131.52. Then, we have requested to setup the new IP address in UNIX level to 184.108.40.206.
The current setup of the printer for host spool access method in SAP are as follows:
Host spool access method U: Print using Berkey protocol
Host printer TH_LOG_02
Destination host 220.127.116.11
When I tried to test print using the setup above unfortunately the error was waiting - Output device unavailable. But, when we changed the host spool access method to "L" and also altered the device type the user could print but it does not support the desired language (Ex. Chinese).
So my question now is, is it possible the user could not print because the remote printer of the computer(IP add is 18.104.22.168) was turned off?becase we were not able to ping the IP address. If the remote printer of the computer is not turn on do we need to get the correct IP address of the remote printer(IP add is 22.214.171.124) and set it up in the destination host field.
Appreciate your help.
Thanks in advance!