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Reinstall of Crystal Reports XI R2 Service Pack 3 Error

I needed to do a reinstall of Crystal Reports XI R2 and I am trying to reinstall the service packs. When I try installing SP2 it is saying it is already detected. When I try to install SP3 it is giving me an error that it canu2019t be installed on top of other business objects XI R2 products. Can someone tell me what is causing this and how I can get around it?

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Hi

You have mentioned that "There are others in my company that after they installed SP3 they were able to successfully connect and I am still getting a login fail error."

So would like to know the version and type of database that the Universes are based on.off.

1) Please ensure that you have the exact version and type of the database installed on your machine, that your colleagues are using .

Say for e.g if the Universes are based off Oracle 9 database, then ensure that you have the Oracle client(version 9) installed on your machine.

2)Please make sure that you have been added in the user list in the database.

May be we could come close to narrowing down on the issue by checking these 2 things.

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