ICWC document emailed with no extension or PDF corrupted.
CRM 5.0 SP11.
1. We access a document in the inbox and an attached document exist & agent has visbility to the document in the Document Search (order ack, invoice) saved in CMS as OTF files.
2. Agent can click the hyper link and see the document (Good)
3. Agent can select the document and email, in the ICWC email screen agent can click the attachment and again see the document. (Good)
4. The person receiving the email receives the attachment but their is no extension (.PDF, OTF, etc). By double clicking on the extension windows ask which program to use and adobe 7.0 reader does open the form but the user has to repeat this action for every email received with an attachment.
We wrote an enhancement to add the .PDF to the email and step #3 works fine to the ICWC user But the receiving email recipient gets the PDF file but when opening the email the PDF is corrupt
" Adobe reader could not open .... is not a supported file type or is corrupted, was sent as email attachment and not properly decoded"
I'm posting here but not sure if this is a SAPconnect issue? Hoping someone else has encountered this. Will give points.