services and repairs

[Former Member]

Hi sd gurus,

can you please provide some data about services and repairs, and please give me some explanation about services and repairs according to SAP.

could you please provide some configuration setting accotding to SAP and how it will work frint end based on settingsthanks and regards

vinod

[former_member204513 · Accepted solution]

Dear Vinod,

Please go through these SAP help links these will give you the information about Repair process and service process in SAP.

http://help.sap.com/saphelp_47x200/helpdata/en/00/044f350bea3278e10000009b38f839/frameset.htm

http://help.sap.com/saphelp_47x200/helpdata/en/b1/6100d6b27c11d19dbe0000e8323350/frameset.htm

I hope this will help you,

Regards,

Murali.

[Former Member]

Dear Vinod,

In SAP we can cover...all service releated transactions.......Like Service notification/service order/repair order Etc....

But in configuration point of view..you should follow.....PLM/CS path.......

firest you understand Terminologiy and Releation/interlink....based on your client requirment you can config it...

Regards

Luckky

[Former Member]

hi lucky i am satisfied with your answer but how i can creat invoice after pgr so give me brief introduction.

and here iam facing one issue please give some answer,

Trying to ship RMA 15000010 - 15000014. (Technically, 15000014 is not ready to ship, but will encounter the same problem.) When I try to do the VA02 transaction, the part number is a "-005." This is the desired part number. The problem is that when I try to create a packing slip (VL01N), the part number appears as a "-001." From my experience all part numbers need to match. Please advise. It appears that the serviceable material is set-up with a different material than the sales order line item. Therefore, when maintaining the Repair Request overview it will default the serviceable material not the original line item material on the sales order. It is possible to overwrite the default if necessary