unhandled win32 exception occured in crw32.exe

[Former Member]

Hi All,

After installation of CR_XI_Development into Windows_2003_Server i cannot run application because when i try to start the software appears only this Visual_Studio_JIT_Debugger message ""An unhandled win32 exception occured in crw32.exe [5540]."".

Please, what can i do ?

[Former Member]

Hello Lorenzo,

If you are installing Crystal Reports XI on Windows 2003 SP1 or Windows XP SP2, then I would suggest you to turn off DEP on your machine and then perform the steps mentioned above.

I would like to share the following information for proper installation of Crystal Reports XI on Windows XP SP2 and Windows 2003 Server machines:

Please note that DEP - Data Execution Prevention has been introduced in Windows 2003 SP1 and XP sp2. DEP prevents Crystal Reports from accessing the memory. By default DEP is turned on in W2K3/SP1 and XP/SP2. If the processor supports DEP, Crystal Reports will not run on these platforms. If DEP is not supported CR will run even on W2K3/SP1 and XP/SP2. Disabling DEP allows Crystal Reports to run in Windows 2003 Server with SP1 and XPu201D.

I would suggest you to try the following steps:

1. Log in as u2018Computer Administratoru2019

2. Make sure that no anti-virus program or spy ware is running on your machine.

3. Right click on u201CMy Computeru201D and select u201CPropertiesu201D.

4. Click on u201CAdvancedu201D Tab and click on u201CSettingsu201D button in u201CPerformanceu201D frame.

5. Click on u201CData Execution Preventionu201D tab. Click on the second option button.

6. Click on u201CAddu201D button and select C:\Program Files\Business Objects\Crystal Reports 11\crw32.exe

7. Click on u201COKu201D button.

Hope this helps

Falk

[Former Member]

Thank you so much Falk