Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Login problem in ISA b2b Shop

Hi there!

We have a problem with our b2b Shop on ISA 4.0 / Support package 11.

With the SU01 User configured in the xcm, we cannot login: "Error in user administration, call our hotline"

But it seems that the Systems "knows" that the user and the passwort with which we try to login exists and is right because otherwise it says "Name or password is incorrect (Please repeat logon)".

The weird thing is that we have another b2b shop (ISA 4.0, SP 11) running on the same system, which works fine (this shop was provided from another company). We have installed our new shop with the same xcm configurations as the old one.

When we change the configuration in our new shop to SU05_noCustomerLogin it works(!), but we want to logon via SU01. So it's really strange why the old shop works with the SU01 and our new one not.

Does anyone here have an idea what we should change / configure / patch / ....

In the logfile (session trace) we found an entry which could be the key:


Debug bbcom.sapmarkets.isa.use.backend.r3.UserBaseR3

no customer found for user


Any help is appreciated, thanks

Former Member
Not what you were looking for? View more on this topic or Ask a question