Information on CRM E-Commerce...
Can you all link me to some good documentation on CRM E-Commerce and what advantages does it have over the "old" online store?
I'm trying to research on what this new package would provide us over what we currently are using (online store in the integrated ITS). I'm in need of something that I would be able to pass onto the executives and say this is the way to go.
Shweta Gupta replied
In your case, CRM e-Commerce Best Practise Document will help you in every fold.
Please browse the following link for CRM e-Commerce Best Practice Document.
Choose Business Information->CRM-specific Information.
Choose mySAP CRM e-Commerce.
This document helps you in finding, key features Highlights,Business Benefits and lots more.
Hope it helps you,