We have thousands of users in SolMan, very few out the thousands are not getting e-mail when creating a ticket. I was trying to resolve the issue but couldn't find out any reason why it is not happening to these few users. It is now became a burning issue. There is no error in e-mail and in e-mail setting. They are receiveing e-mails from othe tickets.
I will appreciate any help! I now look forward to hearing from you soon!!!