Errors/Tickets in Customer Master Data/Material master

[Former Member]

Good day every one,

I know it is a general type of question, but I hope some will help me on this.

When working on the Support side in SAP, are there any logical sequence to solve , and remove errors/solve tickets , if there are any problems in Customer/Material Master data, like ..What T-codes to use, or Tables to check etc.

Thanks in advance.

Naz

[Former Member · Accepted solution]

Customer Master Data / Material Master Data are basically Master Data, which are maintained by core team / super user ideally.

Configuration for Customer Master Data is as under:

Account Group

Maintain Number Range for Account Group

Use

The purpose of this activity is to control number range of Account Group.

Procedure

Access the activity using one of the following navigation options:

IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Create Number Ranges for Customer Accounts  Select the Icon to maintain Number Range

Transaction Code: SPRO

Data to be maintained:

No | From | To | Current No | Ext (Tick in Check Box)

01 | 0000000001 | 0000099999 | 0 | No

02 | 0000100000 | 0000299999 | 0 | No

XX | A | ZZZZZZZZZZ | Yes

Assign Number Range to Account Group

Use

The purpose of this activity is to maintain number range of Account Group.

Procedure

Access the activity using one of the following navigation options:

IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Assign Number Ranges to Customer Account Groups

Transaction Code: SPRO

Data to be maintained:

Group | Name | Number Range

0001 | Sold-to party | XX

0002 | Goods recipient | XX

0003 | Payer | XX

0004 | Bill-to party | XX

Define Account Groups with Screen Layout (Customers)

Use

In this step, you determine the account group of the customer.

Procedure

Access the activity using one of the following navigation options:

IMG --> Financial Accounting (New)  Accounts Receivable and Accounts Payable  Customer Accounts  Master Data  Preparations for Creating Customer Master Data  Define Account Groups with Screen Layout (Customers)

Transaction Code SPRO

The groups indicated below are a few examples. There are many groups in Standard SAP & if we require additional Group, it can be copied from appropriate group & maintained.

Group | Name

0001 | Sold-to party

0002 | Goods recipient

0003 | Payer

0004 | Bill-to party

0005 | Prospective customer

0006 | Competitor

Select Sold-to-party  go to Details  Double Click on General data / Company code data / Sales data. It will take to next screen which details Tab Pages of General data / Company code data / Sales data. Double Click on Tab Page for example: Address, Control, Marketing & so on. Here you can maintain whether the field is to be Suppress, Req. Entry, Opt. entry or Display

Regards,

Rajesh Banka

[Former Member]

hi,

customer master related t-code are

1. Customer Master Creation-VD01 and XD01 (for full inclu company code)

VD02 - Change Customer

VD03 - Display Customer

VD04 - Customer Account Changes

VD06 - Flag for Deletion Customer

XD01 - Create Customer

XD02 - Modify Customer

XD03 - Display Customer

tables to check for customer master are as follows

KNA1- Customer master general data

KNB1- Customer master comapny code data

KNVV- CUstomer master sales area data

for material master t-codes are as follows

MM01-create material

MM02-change material

MM03 -display material

tables related to material master are as follows

MAKT Material Descriptions

MARA General Material Data

MARC Plant Data for Material

MARD Storage Location Data for Material

MVKE Sales Data for materials

regards

bhaskar saha

[Former Member]

Hi,

In support team you need to check the document incompletion first, then changes in the documents. If you do not find any thing here then check for the same transaction from data base. compare both and try to find out the reason.

If every thing goes well, then the last step is to debug the system and find out the reason.

Usually you can follow these steps.

Thanks

Venkat Cheedalla

[Former Member]

Hi Venkat,

Can you explain more in details your answer, like How do you debug the system, and check incompletions What are the T-codes etc.

Much thanks.

Naz

[Former Member]

Hello,

In some of the companies there will be a dedicated team for data maintenance. They will be looking after the master data issue. If you fell the issue is because of the master data, you can inform them.

As in the same standard SAP, for customer master the transaction used will be XD01/02/03 and material master MM01/02/03.

Prase