Capturing printing event

[Former Member]

Hi experts,

We are using CRM 4.0.

I want to know during execution of a transaction whether letter has been printed for that particular transaction or not.

Example:

User goes into "crmd_order" tansaction and changes to edit mode. Selects a letter (basically a smartform) that needs to be printed. He gets a print preview. There he has an option to either "Archive only" or "Print & Archive".

If the user selects a "Print & Archive", the letter is printed immediately or sent to spool. The user now has to click the "Back" button to come back to "crmd_order" screen.

I want to know whether printing action has been performed or not for the currrent transaction before he leaves the screen or saves it?

Rewards guraanteed.

Thanks,

Bhanu.

[Former Member]

I think that the best option would be to find a BADI that is executed before the printing or before the spool order creation.

I don't know if such BADI exists but I see it quite possible. What I don't know is how do you want to know that the user has printed. With a database table or something like that?

[Former Member]

Hello Vincet,

I have found a BADI. However in that BADI I first need to get what all actions have been performed. A log kind of thing checking which I can set a flag and use it on a later stage.

However I am stuck as I was not able to find an appropriate CRM function modules which fetchs the complete log of the events triggered in that transaction.

I do not think any database table entries will help. Its a runtime acitvity and dynamically I need to decide whether printing has been done or not. This is because users will not print all the time they use CRMD_ORDER transaction.

Please share your suggestions and comments.

Regards,

Bhanu.

Edited by: Bhanu Prakash Kar on Sep 12, 2008 7:24 AM

[Former Member]

I don't have access to a CRM system so I can't tell what function modules would be good.

About the second part, maybe you could implement a class that would launch a popup window asking if the printing will be done, is the user who will decide right?

Sorry for not being more useful but I can just say what I remember as I can't enter a CRM system.

Best regards,