Capturing printing event
We are using CRM 4.0.
I want to know during execution of a transaction whether letter has been printed for that particular transaction or not.
User goes into "crmd_order" tansaction and changes to edit mode. Selects a letter (basically a smartform) that needs to be printed. He gets a print preview. There he has an option to either "Archive only" or "Print & Archive".
If the user selects a "Print & Archive", the letter is printed immediately or sent to spool. The user now has to click the "Back" button to come back to "crmd_order" screen.
I want to know whether printing action has been performed or not for the currrent transaction before he leaves the screen or saves it?