portal error

[Former Member]

Hello,

One of our portals will not launch, it's giving the following error.

Portal Runtime Error

An exception occurred while processing a request for :

iView : uk.gov.manchester.portal.logon.default

Component Name : uk.gov.manchester.portal.logon.default

Error occurs during the rendering of jsp component.

Exception id: 10:26_11/09/08_0021_88399250

See the details for the exception ID in the log file

The log file is showing access denied to the above file; does anyone know the operating system pathname of the logon files please so we can check the access.

Thanks,

Phil.

[Former Member · Accepted solution]

Hey Phil

You can get more information about the exception if you check the log file.

Go to the Java Developer role/Tools/Portal tools/Portal logviewer.

Open the most recent defaultTrace file and search for your exception id (in your case 0021_88399250).

Hope it helps to solve the problem...

Thanks...

[Former Member]

Problem solved. It turns out that after upgrading other systems that run on the same server to ORACLE10 there is not enough initial memory available to launch the portal.

Phil.

[Former Member]

Hi Phil,

You can get the details files from

\usr\sap\<SID>\<Instance>\j2ee\cluster\server<#>\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\deployment\pcd\

Does any one has change the authschemes ? Was the login page modified.

Regards

Pankaj Prasoon