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Customer Complaints

Hello Gurus,

I need some advice regarding a customer complaints scenario.


Some goods are sold to the customer. The goods are having a warranty of say 6 months. Customer rejects some goods due to some reason in the warranty period and he is eligible for replacement of the same.

I know we can create a returns order and then create a subsequent order

My Question:

How do we set the warranty period for the goods.

How do we make sure that the goods outside the warranty period do not get the replacement and do not get delivered?



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