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Activity clipboard contents not updated

Hi Experts I have a requirement of attaching activity clipboard to the service ticket view (Component ICCMP_BT_SVT) this would be the similar view attached to the interaction record view(Component ICCMP_BT_INR), I have followed following steps to attain it.

1> Attach a component usage with name 'InrActivityClipboardId' in the service ticket component i.e. UICMP_ACC_CLIP( one used in interaction recod component)

2> Attach an outbound plug to this component usage with name LEAVE and delegate it to the DEFAULT outbound plug.

3> Attach the newly attached view to a new view set in the runtime repository.

4> Re implement the method WD_USAGE_INITIALIZE in the component controller class of the service ticket component and the respective code to bind the usage. Following code has been added.

DATA lr_exc TYPE REF TO cx_root.

super->wd_usage_initialize( iv_usage ).

CASE iv_usage->usage_name.

WHEN 'InrActivityClipboardId'. "#EC NOTEXT


CALL METHOD iv_usage->bind_context_node


iv_controller_type = cl_bsp_wd_controller=>co_type_component

iv_name = 'ICCMP_BT_SVT/BSPWDComponent'

iv_target_node_name = 'BTADMIN'

iv_node_2_bind = 'CONTENTSOURCE'.

CATCH cx_root INTO lr_exc.

cl_iccmp_cucobt_impl=>exception_handling( ir_exception = lr_exc ).



If i now go to the interaction history and select an interaction record and then go the service ticket view i am unable to see the activity clipboard updated accordingly.

Can anyone please give me a lead on this. Is there any step i have missed.



Former Member
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