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Interaction record as follow up transaction inside a service order


We have a process in ICWebClient where the flow is:

1) confirm an account

2) create an interaction record

3) create a service order with reference to an interaction record

4) Within a service order sometimes using follow up option we will need to create an interaction record.

We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?

Any inputs in this regard are rewarded and appreciated.

Thank you,


Former Member
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