Interaction record as follow up transaction inside a service order
We have a process in ICWebClient where the flow is:
1) confirm an account
2) create an interaction record
3) create a service order with reference to an interaction record
4) Within a service order sometimes using follow up option we will need to create an interaction record.
We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?
Any inputs in this regard are rewarded and appreciated.