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WIJ 20002 error on long running reports

When trying to run a long running report, an error message is received .

Quote:

*"The Web Intelligence Java Report Panel cannot connect to the server. Close

the report panel and try to connect again or see your BusinessObjects

administrator. (Error: WIJ 20002)"*

What happens next is you are advised to "close" (twice) and are then advised to close this window.

If you select Details on the first error message:

Server: https://test.i3access.iowa.gov:443/desktoplaunch/InfoView/CrystalEnterprise_Webi/cdzServlet?

java.lang.RuntimeException: java.io.IOException: Server returned HTTP response code: 502 for URL: https://test.i3access.iowa.gov:443/desktoplaunch/InfoView/CrystalEnterprise_Webi/cdzServlet

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

at com.businessobjects.wp.cpi.CPIConnection.postRequest(CPIConnection.java:437)

at com.businessobjects.wp.xml.XMLViaHttp.loadScript(XMLViaHttp.java:144)

at com.businessobjects.wp.xml.XMLViaHttp.getPromptList(XMLViaHttp.java:1284)

at com.businessobjects.wp.xml.XMLLoader.getPromptList(XMLLoader.java:279)

at com.businessobjects.wp.om.OMQuery.loadPromptsAndContexts(OMQuery.java:359)

at com.businessobjects.wp.om.OMQuery.getActiveContextCount(OMQuery.java:384)

at com.businessobjects.wp.tc.query.TCQueryPropertie.buildQueryContextFromUI(TCQueryPropertie.java:496)

at com.businessobjects.wp.tc.query.TCQueryTab.buildQueryContextFromUI(TCQueryTab.java:846)

at com.businessobjects.wp.tc.query.TCQueryTab.modifyQueryProperties(TCQueryTab.java:638)

at com.businessobjects.wp.tc.query.TCQueryTabManager.modifyQueryTabs(TCQueryTabManager.java:306)

at com.businessobjects.wp.tc.query.TCQueryPanel.modifyQueryTabs(TCQueryPanel.java:310)

at com.businessobjects.wp.tc.query.TCQueryPanel.load(TCQueryPanel.java:383)

at com.businessobjects.wp.tc.TCMainPanel.switchToQueryPanel(TCMainPanel.java:563)

at com.businessobjects.wp.tc.TCMainPanel.actionPerformed(TCMainPanel.java:506)

at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)

at com.jidesoft.plaf.basic.BasicJideButtonListener.mouseReleased(Unknown Source)

at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)

at java.awt.Component.processMouseEvent(Unknown Source)

at javax.swing.JComponent.processMouseEvent(Unknown Source)

at java.awt.Component.processEvent(Unknown Source)

at java.awt.Container.processEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

at com.businessobjects.wp.cpi.CPIConnection.postRequest(CPIConnection.java:441)

at com.businessobjects.wp.xml.XMLViaHttp.loadScript(XMLViaHttp.java:144)

at com.businessobjects.wp.xml.XMLViaHttp.getPromptList(XMLViaHttp.java:1284)

at com.businessobjects.wp.xml.XMLLoader.getPromptList(XMLLoader.java:279)

at com.businessobjects.wp.om.OMQuery.loadPromptsAndContexts(OMQuery.java:359)

at com.businessobjects.wp.om.OMQuery.getActiveContextCount(OMQuery.java:384)

at com.businessobjects.wp.tc.query.TCQueryPropertie.buildQueryContextFromUI(TCQueryPropertie.java:496)

at com.businessobjects.wp.tc.query.TCQueryTab.buildQueryContextFromUI(TCQueryTab.java:846)

at com.businessobjects.wp.tc.query.TCQueryTab.modifyQueryProperties(TCQueryTab.java:638)

at com.businessobjects.wp.tc.query.TCQueryTabManager.modifyQueryTabs(TCQueryTabManager.java:306)

at com.businessobjects.wp.tc.query.TCQueryPanel.modifyQueryTabs(TCQueryPanel.java:310)

at com.businessobjects.wp.tc.query.TCQueryPanel.load(TCQueryPanel.java:383)

at com.businessobjects.wp.tc.TCMainPanel.switchToQueryPanel(TCMainPanel.java:563)

at com.businessobjects.wp.tc.TCMainPanel.actionPerformed(TCMainPanel.java:506)

at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)

at com.jidesoft.plaf.basic.BasicJideButtonListener.mouseReleased(Unknown Source)

at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)

at java.awt.Component.processMouseEvent(Unknown Source)

at javax.swing.JComponent.processMouseEvent(Unknown Source)

at java.awt.Component.processEvent(Unknown Source)

at java.awt.Container.processEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Please let me know what the solution is.

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