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Crystal Reports XI R2 Server Registering Problems - 670Y4

Hi Team,

We are currently having issues with the Crystal Reports XI R2 Server registration key for our client IGC Australia (CT20B-TNA5S2M-00UT05E-RWYR). We were unable to install Crystal Reports Server on a Windows 2k3 Server with the given registration key therefore had to use a temporary internal key to continue with the installation. We were however, able to register the product online and receive a registration number 8170801468. We later tried to change the registration key from the CMS license screen but were unsuccessful. The following is the error we get:

There was an error while writing data back to the server: This license key exceeds your maximum license limit of 20. This license key would result in a 25 license's) for BOE.CALUsers. If you would like a higher license cap please contact Business Objects to purchase a license with a higher cap.

There are 5 licenses purchased for the product however we have not been successful in installing the product on any server with the supplied registration key. Therefore we would like some assistance with resolving this issue as soon as possible.

Quick reponse will be appreciated. Thanks!

Best regards,

Angela

replied

From what I know, a registration key was (& is) a number you got whenever you "registered" your product with BusinessObjects. It was a number you'd be asked for when you called support and provided an easy alternative for pulling up your account rather than calling out a 20+ character license keycode. Registration numbers do not replace license key codes.

With CR server, the license keycode is what you use to "activate" the product either at installation or later when you purchase additional licenses or upgrade from one say Professional to Premium.

If you initially used a temporary license keycode to activate your product and you're having problem switching it out for your permanent keycode, you may indeed need to check with licensing about the validity of the code. Before you do that however, delete the existing license keycode from the list of available licenses. So long as you're logged on as Administrator, you'll still be able to operate within the CMC. Having removed the existing key, type in the new one. If your error still persists, check the validity of the key.

The only instance I've encountered where an incorrect license key code was misleading was on an AIX installation and it was related to incorrect file system permissions and this was during the installation - not after.

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