Excel performance slow with LiveOffice

[Former Member]

Version: BOE XI 3.0

Framework: Java

Security: Kerberos/Vintela

Server OS: Window 2003 Server

MS Office Version: Office 2003 SP3

Since installing LiveOffice on our users machines the performance of Excel has slowed. For example, when opening a blank spreadsheet and selecting the first 3 columns and then selecting "Copy", it can take over 6 seconds to respond when the dotted lines finally appear around the cells. When selecting a larger set of cells or a workbook, Excel can become unresponsive and require an "End Task" using the "Task Manager". This problem occurs without any LiveOffice content added to the spreadsheet. If we uninstall LiveOffice from the client machine, Excel's performance returns to normal. Has anybody else had issues like this with LiveOffice?

Brendon.

Edited by: Brendon McEvoy on Sep 10, 2008 4:41 AM

[Former Member · Accepted solution]

HI Brenden,

Just a suggestion that similar kind of issue had been reported in BO XIR2 and was resolved with latest patch.

You can install Fix Pack 1 or 2 for BO XI R3 and check if the performance improves or not.

Regards,

Ekta

[Former Member · Accepted solution]

Thanks for your reply Ekta.

I have raised this issue as an SAP Message with Support and have received confirmation back that this is probably related to a known issue which will be resolved in the next service pack for BOE XI 3.0.

Regards, Brendon.

[Former Member · Accepted solution]

Hello,

Has this issue actually been resolved?

We have installed BO XI R3.1 and the issue persists and is blocking users from working efficiently with Excel.

Example: CTRL-A to select all cells in a worksheet, then CTRL-C will block Excel completeley. We have tried to activate and deactivate the LiveOffice CopyPaste Functionality - however no resolution.

The only workaround currently is to deactivate LiveOffice for Excel to be able to work normally.

Looking forward to your replies / recommendations.

Best regards,

Andreas

[Former Member · Accepted solution]

resolved.

BusinessObjects LiveOffice XI 3.1 - Fix Pack 1.3

BusinessObjects XI 3.1 for Windows (Client) - Fix Pack 1.3

[Former Member · Accepted solution]

Hi Andreas.

Sorry for not replying earlier, I didn't get any notification of your posting. As Hidefumi pointed out, there is a fix for this and in fact it came through in BOE XI 3.1 FP1.1, but FP1.3 will have it also.

Regards, Brendon.

[Former Member · Accepted solution]

Dear Hidefumi, Dear Brendon

Thank you very much for your replies. We finally installed the patch and this indeed resolved the issue with the Copy/Paste Error.

Best regards,

Andreas