Incoming payment against the incorrect customer

[lucas_fischer]

Hello,

If an incoming payment is entered, in error, against the wrong customer, is there any way to cancel the incoming payment and re-assign the bank deposit number in a new incoming payment against the correct customer?

I've checked everywhere I can think of and can't seem to find any information regarding this. Any help would be greatly appreciated

Thanks in advance,

Lucas

[jitin_chawla · Accepted solution]

Hi Lucas,

The Incoming payment can be cancelled directly if it has not been deposited.

If deposited, then the Deposit needs to be first cancelled and after than Incoming Payment can be cancelled.

Also, please note that while cancelling the deposit which has multiple payments to be deposited, one cannot cancel a single entry from it. The complete deposit will be cancelled.

Regards,

Jitin Chawla

[lucas_fischer · Accepted solution]

Thank you gentlemen for your quick response, I believe I have what I need,

Thanks and regards,

Lucas

[former_member583013]

Lucas,

If the check has been deposited then you have to cancel and deposit and then the Incoming Payment