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Error 'Sync Role' publishing crystal report from Content Mgm RPTADMIN

Hello, I have some errors using Content Administration Workbench.

I have successfully excecute the following steps:

1) I installed Business Object Enterprise XI 3.0 and BOE FIX 2.0 on the same server running BI 7.0;

2) I installed BusinessObjects XI 3.0 Integration for SAP and Fix 2.0;

3) I configured a SAP (BW) entitlement system after setting SAP JCO.

4) I imported SAP users and roles into BOE CMC and set the folder for the contents (SAP/2.0/)

5) I logon to BO using user and password of BW system;

6) I created RFC link to service BW plublisher via Registered Program and check with success the system;

7) With transaction /CRYSTAL/RPTADMIN, I configured a new BOE system, in all the configuration tabs. Then I try to publish a report crystal, I received the following error: '00002: Error during the synchronization of hierarchy folders for the role: TEST_CE' (the original error message was in italian language although I'm logon in english: 'Si รจ verificato un errore durante la sincronizzazione della gerarchia di cartelle per il ruolo: TEST_CE'.) In BOE, the folder /SAP/2.0/ID4CLNT100, the user, that have Publisher role, is set to Administrator.

Another error is the setting about the http configuration of BOE system:

On the HTTP tab, in the field 'Path' the Installation Guide shows to insert the value 'SAP' as vitual Path. It's correct? Trying to launch the report (mouse right-button on report -> view report) from the Content Administrator Workbench, the Internet Explorer URL is set to http://server01:8080/SAP/, but nothing appears.

Any ideas about these issues?

Thank you in advance.

Giovanni Caglioni

Former Member

Hi Shaik,

I would suggest that you post a new entry and describe your problem in more details.


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