meterial get dammaged in shipment

[Former Member]

Hi

Please help me to implement following secario

- the process releated ordered created till PGI.

- after creation of order while in shipment meterial get dammaged.

how can we incocorporate this change in existing order without deleting order.

regards

Akash

[Former Member · Accepted solution]

Hi,

If material is damaged in transit then two possibility will be there.

1) Customer will return the damaged material & u have to replace the damaged material by good ones

2) Customer will scarp the damaged materials & u have to send the material against the damaged ones or u have to raise credit memo.

1st Case- --- raise Sales Order then delivery then PGI & Billing.

then u have to create a return Sales order then free of charge subsequent delivery then delivery & no billing.

VA01(OR) -

---

> VL01N------>VF01

VA01(RE) with ref to billing doc or sales order----

---

>VL01N( LR)

VA01(FD)------> VL01N..... no billing since it is a free of charge sub delivery

2nd Case--- VA01(OR) -

---

> VL01N---->VF01

VA01(RE)----

---

VL01N( LR)

CREDIT MEMO REQUEST(CR)----

---

ORDER RELATED BILLING (CREDIT MEMO)

VA01----

---

> VF01

Process related sales order to PGI is also same as normal process.

if u r following the make to order senario then based on the sales order PP people will produce the material.

whenu raise a sales order through TOR & Availability check the Mrp controler will decide & based on that planed order will convert into production order & then PP will produce. When the production completed then MM people will update the inventory & the stock will comes into reserved stock(special stock)& then u will do the delivery

& then normal PGI.

Hope it will help u to understand the process.

thanks& regards

Dibya

[Former Member]

Hi there,

When the material is damaged intransit, then there are 2 possibilities:

1) Customer may return the goods & ask to return the amount of that items.

In that case we need to configure the returns order RE, returns delivery LR. When you PGR the LR, goods will be brought back to the plant stock. You can then choose to create a credit memo request CR with reference to the original invoice F2. From the credit memo request, you create a credit memo G2.

2) There maynot be a returns but the customer scraps the material & ask for a credit. Then you need to configure Credit Memo request CR with ref to the F2 invoice & then a G2 credit memo.

There may be some other cases where the customer may request for replacement items. Then there may or maynot be a return order. In either case, you create a subsequent free of chare order, free of charge delivery. Free of chare order will not have billing. There will be 100% discount which will bring the invoice amount to 0.

In whatever the case you need to define the order, delivery & invoice types. Maintain the copy controls. Maintain any pricing procedure if necessary.

Regards,

Sivanand