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Crystal Reports software registration

I recently sold 5 copies of Crystal Reports XI Standard (boxed product) to a customer, and after they worked with the product for a couple of weeks, they decided that the product would not do what they needed, and they ended up shelving the product. I purchased 2 copies of the product back from them, as I have a need for it in my office. Unfortunately, they already registered the product, and when I try to register it with my company information, I'm getting a warning dialog that the product has already been registered. I called the 800 number for support, and they told me that I needed to have this addressed through this forum. Can you please provide assistance so that I can get this taken care of?

Thanks in advance.

Regards,

Tim Thousand

Computer Concepts

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