IBase linking with Account Identification

[Former Member]

Hello,

Can I know the configuration involved if I'd like the Account be linked to the IBase in WebClient?

Meaning to say, when an IBase is confirmed, it auto populates the Account information or when an Account is confirmed, the IBase related to the Account is displayed?

Thank you.

[Former Member]

Hi,

First, you need to create your Ibase and add partner information (IB52 - Change Installed Base ->Goto>Partner ). In this path, you need to complete partner with function Ship to Party and Sold to Party.

Second, your Interaction Center Profile, need to have correct configuration for search installed base. SPRO> Customer Relationship Management> Interaction Center WebClient> Master Data> Accounts> Define Account Identification Profiles. In this path, please ensure that "Ibase search partner" has an entry (customer, contact person or both).

After that, in IC when you select a Ibase with partner, system automatically found BP and confirm.

Regards,

Lyda

[Former Member]

Anyone can help to give some pointers? Thank you...