Problem during installation with sapstartsrv.exe

[Former Member]

Hi Community,

i have a problem with step 26 of the installation process. The service sapstartsrv.exe is not started within 40 seconds and the installation failed. I added the user j2eadm and SAPServiceJ2E with admin rights without success.

log file says:

WARNING 2008-09-09 15:35:19.013

CJSlibModule::writeWarning_impl()

Execution of the command "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin" finished with return code -1. Output:

Service not started within 40 seconds.

ERROR 2008-09-09 15:35:19.200

CJSlibModule::writeError_impl()

MOS-01011 'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.

ERROR 2008-09-09 15:35:19.200

CJSlibModule::writeError_impl()

MOS-01011 'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.

Any suggestions?

[klaus-georg_adams]

Hi Mirco,

please check the System log for more information (right click on My Computer > Manage > Event Viewer > Application. Look for the name of the SAP Service in the Source column (it will be SAP<SID>_<Instance#>).

Regards, Klaus-Georg

[former_member191517]

Hello experts!

I have similar issue with installing CE 7.1 EHP1 at phase 23 (Install instance basics).

I've got error MOS-01011 in sapinst_dev.log.

TRACE 2008-10-23 16:42:47.810 [synxcpipe.cpp:195]

CSyStdIOPipe::waitForOverlappedIO(int timeout)

lib=syslib module=syslib

Syslib info about system call. OS message 109 (The pipe has been ended.

) after execution of system call 'GetOverlappedResult' with parameter ((pipe to child process)), line (140) in file (synxcpipe.cpp).

WARNING 2008-10-23 16:42:47.810

CJSlibModule::writeWarning_impl()

Execution of the command "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin" finished with return code -1. Output:

Test call to Service failed.

Profile parameter SAPSYSTEMNAME or SAPSYSTEM doesn't match installation parameters.

Service not correctly installed.

Event Viewer (Application log) has the following record:

Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: 2008/10/23

Time: 16:43:07

User: N/A

Computer: C239020

Description:

Faulting application sapstartsrv.exe, version 7110.4.15.19843, faulting module sapstartsrv.exe, version 7110.4.15.19843, fault address 0x0009e200.

Event Viewer (System log) has the following record:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date: 2008/10/23

Time: 16:43:52

User: N/A

Computer: C239020

Description:

The SAPCE1_01 service terminated unexpectedly. It has done this 1 time(s).

Any suggestions?

Edited by: Sergey Vlasov on Oct 23, 2008 11:58 PM

[former_member191517]

I was able reproduce this error by running it from command line:

sapstartsrv.exe -stdin -r -q -p C:\usr\sap\CE3\SYS\profile\CE3_SCS02_C239020 -s CE3 -n 02 -U "NT Authority\LocalService" -e C239020\104780

Then I've start commenting out commands in the instance profile and was able to find the source of this error. The error was caused by the following command:

Restart_Program_01 = local $(_EN) pf=$(_PF)

It suppose to start SAP enqueue server. But I was able execute it from command line without visible errors.

enserver pf=C:\usr\sap\CE3\SYS\profile\CE3_SCS02_C239020

[Former Member]

Which installation are you trying to attempt? CE 7.1 SR5 or CE 7.1 EHP1 or something else?