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Error Message When Opening Interactive Demand Planning

Hello Experts,

I have one user who is receiving the following error message when trying to open Interactive Demand Planning Workbook. Only one user is experiencing this issue. Has anyone run into this before?

GP: Graphics product not available in this system; see long text

Message no. APPLG225

Diagnosis

The required graphics product is not available on the current platform. It is either not permitted, or it does not work properly.

The application does not have a fallback strategy.

Procedure

Application/Specialists

Contact your developers to see if a fallback strategy can be implemented.

Development

Check the call method of the graphics proxy. If the graphics product is not mandatory (parameter FORCE_PROD), then the graphics proxy can select a different graphics product that is available on this platform.

Former Member
Former Member replied

Hello,

It seems to be graphics problem. may be related to GUI issue.

GUI files may be corruptted on the machine so need to re install the GUI or update with latest.

If you can able to repeat the error on your machine then it might not related to GUI, then need to check.

Regards,

Prafulla

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