Error Message When Opening Interactive Demand Planning

[Former Member]

Hello Experts,

I have one user who is receiving the following error message when trying to open Interactive Demand Planning Workbook. Only one user is experiencing this issue. Has anyone run into this before?

GP: Graphics product not available in this system; see long text

Message no. APPLG225

Diagnosis

The required graphics product is not available on the current platform. It is either not permitted, or it does not work properly.

The application does not have a fallback strategy.

Procedure

Application/Specialists

Contact your developers to see if a fallback strategy can be implemented.

Development

Check the call method of the graphics proxy. If the graphics product is not mandatory (parameter FORCE_PROD), then the graphics proxy can select a different graphics product that is available on this platform.

[Former Member · Accepted solution]

Hello,

It seems to be graphics problem. may be related to GUI issue.

GUI files may be corruptted on the machine so need to re install the GUI or update with latest.

If you can able to repeat the error on your machine then it might not related to GUI, then need to check.

Regards,

Prafulla

[Former Member · Accepted solution]

Please check GUI version , when you open log on pad , on the top left corner click and than select about SAP logon.

Check release and patch level.

and compare with the user for which it is working fine.

Better to uninstall and reinstall.

Manish

[Former Member]

Thanks everyone for the help. It was indeed a corrupted GUI installation. Removed and re-installed and that solved the problem.

Thanks Again!!

[tibor_nagy]

Dear Adam,

The prerequisite for graphics in planning folders is the SAP Internet Graphics Server. The connection between the SAP Internet Graphics Server and the system in which you operate BPS must take place using an RFC destination of the type TCP/IP with the predefined name IGS_DEST_POFO.

Please make sure that your settings are correct and check the online help at: http://help.sap.com/saphelp_sem320bw/helpdata/en/05/

242537cedf2056e10000009b38f936/frameset.htm

Planning Folder

> Editing a Planning Folder: Details

>Planning Folder: Portfolio Graphic"

Please have a look at the following notes as well that helped to solve problems with the IGS. 454042 IGS: Installing and Configuring the IGS

676532 Dumps in transactions with splitter containers

I hope this helps.

Regards,

Tibor

[Former Member]

Hi Adam,

Check SAP GUI version/setting on the user's workstation.

Regards,

Alexander