DTW Fails to open at all
I am using SAP Business one 2005 A Patch Level 29, I cannot get to even open DTW . It shows the icon on my task bar then crashes immediately.
It doesn't give ANY error message, or are they store elsewhere where I could check for them ??
What can I do to make it work ? What are the prerequisites for DTW ?
Apple Liu replied
You need the same DI version as SAP B1.
To find out the DI version you need to check in in two places.
1. Right click on the file C:\Program Files\SAP Manage\SAP Business One
DI API\DI API 67\Object\SAPbobsCOM67.dll and go to properties, then
click on the version tab, and then in the list box find the entry
Special Build Description, this should have the same value as your B1
patch level. If it doesn't you should
uninstall the DI you have at the moment and then reinstall the DI that
is available on the latest patch.
2. The second dll you need to test is a dll that is downloaded from the
SBO-COMMON database when the add-ons connect to the server. This dll is
found in the following location
when opening the above path note %temp% is an enviornment variable and
is unique per operating system. Also 67XXXX, there may be many of these
directories, what you need to do is select the highest one, which
represents the latest build.
When you eventually find the dll OBServerDLL.dll, Right click on it and
go to properties, then click on the version tab, and then in the list
box find the entry Special Build Description, this should have the same
value as you B1 patch level. If it doesn't what you need to do is to
delete the folder SM_OBS_DLL, this is a temporary folder so it is OK to
do this. Now restart the addon you are using (DTW, Fixed Assets e.t.c.),
fter it has initialised goto the %temp%\SM_OBS_DLL\67XXXX\ folder again
nd look at the Special build Description of the OBServerDLL.dll. If
gain it is bnot the same version then the SBO-COMMON database is not
he correct version, if this is the case please run the SBO Upgrader
tility available in the downloaded patch.
If the solution above can't solve your issue, you have reinstall DTW again.