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DTW Fails to open at all

Hello,

I am using SAP Business one 2005 A Patch Level 29, I cannot get to even open DTW . It shows the icon on my task bar then crashes immediately.

It doesn't give ANY error message, or are they store elsewhere where I could check for them ??

What can I do to make it work ? What are the prerequisites for DTW ?

replied

Dear ,

You need the same DI version as SAP B1.

To find out the DI version you need to check in in two places.

1. Right click on the file C:\Program Files\SAP Manage\SAP Business One

DI API\DI API 67\Object\SAPbobsCOM67.dll and go to properties, then

click on the version tab, and then in the list box find the entry

Special Build Description, this should have the same value as your B1

patch level. If it doesn't you should

uninstall the DI you have at the moment and then reinstall the DI that

is available on the latest patch.

2. The second dll you need to test is a dll that is downloaded from the

SBO-COMMON database when the add-ons connect to the server. This dll is

found in the following location

%temp%\SM_OBS_DLL\67XXXX\OBServerDLL.dll

when opening the above path note %temp% is an enviornment variable and

is unique per operating system. Also 67XXXX, there may be many of these

directories, what you need to do is select the highest one, which

represents the latest build.

When you eventually find the dll OBServerDLL.dll, Right click on it and

go to properties, then click on the version tab, and then in the list

box find the entry Special Build Description, this should have the same

value as you B1 patch level. If it doesn't what you need to do is to

delete the folder SM_OBS_DLL, this is a temporary folder so it is OK to

do this. Now restart the addon you are using (DTW, Fixed Assets e.t.c.),

fter it has initialised goto the %temp%\SM_OBS_DLL\67XXXX\ folder again

nd look at the Special build Description of the OBServerDLL.dll. If

gain it is bnot the same version then the SBO-COMMON database is not

he correct version, if this is the case please run the SBO Upgrader

tility available in the downloaded patch.

If the solution above can't solve your issue, you have reinstall DTW again.

Thanks

Apple

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