Regarding Rule Modeler
Here we are facing a different problem in Rule Modeler.
We are using ICWC 5.0 Version.I have added one category in Category Modeler and that Category should be Routed automatically to a particular group.So in Rule Modeler i have added that categories defined condition and actions so for that categories after defining when i am creating the service ticket after classifying all the categories when i click save and Assign it is shwing a message that "No routing has been maintained" Actually it should rout to that particular group where i have defined in Rule modeler.Kindly suggest me any more settings are required for automatic routing.
Have you regenerated the rules via transaction CRMD_ERMS_REGEN_RUL in the SAP GUI ?
Have you checked the validity dates of your rule policy, whether or not it has the status 'Active' and your rules are released ?