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Agent Inbox problem


I created 2 different Organizations for IC Webclient. There are 2 different agent groups each under a different organizational unit. The Business Roles assigned to these groups are different. Also, the Agent Inbox profiles are different.

I have assigned only one agent groupp for ERMS Decision.

When I initiate an ERMS mail, the Work Item is received by both the Agent Groups.

Can someone provide a solution to this?

Thanks in anticipation,


Former Member
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