Hyperlink problem when exporting to PDF

[Former Member]

We are using Crystal Reports XI R2 and having a problem when exporting a report to PDF that contains a Hyperlink to "A File". The hyperlink works correctly when previewed inside Crystal but when it is exported to a PDF the text does not appear to show any hyperlink at all. Am I missing something or is this a bug?

[Former Member · Accepted solution]

Hi Brian

Please visit the following URLs that talk about the issue.

http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&ext...

http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&ext...

You can also download the CR XI R2 Service Pack 4 by using the following URL and check for the results.

- https://websmp208.sap-ag.de/bosap-supportsw

- Then choose Crystal Reports from 'Software Products' dropdownlist,XI Release 2 from 'Product Version' dropdownlist and service packs from 'Software Types' dropdownlist.

[Former Member]

Thanks for the prompt responses! I tried SP4 with no difference. I also tried using the type "A Website on the Internet" and entered "file:///C:/file.txt" - still didn't work.

Oh well, guess I'm out of luck.

[Former Member]

Hi Brian

This is a known issue and has an adapt no.: ADAPT00070104 assigned to it.

However, the behaviour is by design of Crystal Reports XI. Since itu2019s a limitation by design, I wish I could find a better solution for you.

Regards

Nikhil