Xcelsius 4.5 Software Upgrade

[Former Member]

I purchased the 1 year software maintenance and I would like to know who I should contact about the upgrade. I talked to a service rep early August and was told I would receive an email telling me how to get the upgrade key code. In the last week of August a sales rep called and he said he would help put me in contact with the right person. I have left several messages and have not heard back from anyone at SAP.

Can you help put me in contact with the right people?

[Former Member · Accepted solution]

HI Curtis,

Where did you purchase the software? If you purchased it from Business Objects try calling the Telesales team:

Americas: +1 866 681 3435 or +1 604 681 3435 (6 a.m. to 5 p.m. PST, Monday to Friday)

Europe: 00800 55 11 55 11 (8 a.m. to 5 p.m. GMT, Monday to Friday)

Or if you purchased online from our eStore, you may need to contact their Customer Service team:

1-952-646-5534

[Former Member · Accepted solution]

Thanks for the help.