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Incident Management WDA - can not save reply

Hello,

have you any experience with ABAP Webdynpro Application AGS_WORK_INCIDENT_MAN? The transaction provides Incident Management in Solution Manager. There is one command for each message called "Reply". After clicking on it you can enter some text and save it. After saving the answer everything looks be fine (no error message is displayed) but the text is note stored.

Change of status or priority works correctly.

Have you ever seen that? Do you have any solution?

Thanks and Regards,

Zbynek

replied

Hi Zbynek,

The problem is a customizing issue. You will have to add a record in the table AGS_WORK_CUSTOM, The record values should be NAME=IMREPLYTXTID , VALUE=?? the ?? means that you have to add the text id you set as the reply text ID, in my case the text Id for the reply text is "SU01". Please try this first to see whether it works.

If you want to verify the ID for your Replay Text exec the tcode SE75 select the Text Objects and IDs radio button and click on Display button, in the list select the row for CRM_ORDERH and then click on the TEXT ID button at the top. In the next screen you will see the IDs and texts descriptions. Look for the Reply Text ID.

I hope this solve your problem.

Best regards.

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