pcd object "com.sap.pct.crm.core.valuehelp" cannot be accessed

[Former Member]

Hi dear gurus, We need your help. We are a company working with CRM 5.0 Sp 15 on EP 7.0. We have this problem: One of the BP's tabs shows the Marketing Attributes in the standard way: first of all you have to decide the attribute set ("Add"), then you have to choose the attribute ("Add" in the attribute section) and at last you can choose the value for the attribute. This works well in dev and qas, both through the portal and through the PCUI web pages launched by a link in the sapgui. This also works in the production environment, but ONLY if launched through the SAP GUI's web app (without the portal's intervention) The problem is that, in the production environment, when we click on the value list of the attribute set IN THE PORTAL, we receive an exception of this kind:

[EXCEPTION] com.sapportals.portal.prt.runtime.PortalRuntimeException: Access is denied: pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.core.defaultservices/com.sap.pct.crm.core.valuehelp - user: TEAMDEVEL, TEAMDEVEL

We have re-created the role copying it from the QAS environment, we have linked a new user to it but we still have the problem. Is the user lacking a portal authorization in the production system? What would it be? Shouldn't it have been fixed by the recreation of the role and of the user? Any ideas? Thank you very much for your precious help...

[Former Member]

Hi Giovanni,

It looks like a permissions issue, you might want to refer to the permissions of

1. The role that you are creating, see to it that you have everyone group assigned to it and enduser checked.

2. As you are connecting to CRM system, you might be have created a system using which you are accessing the CRM system, check for the permissions of that as well.

Hope this helps.

Cheers,

Sandeep Tudumu