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Sales Return

Dear all

There is SO,Delivery created,non excise invoice created

If the item is returned through return document,Over view of billing documents is completed

The issue is , still it is showing outstanding

How to balance the FI documents

Please guide me with an example

Former Member
Former Member replied


You query is not clear, frame it properly for people to understand so that they can help you out with a suitable answer.

The general process is that when a material is sold to a customer, customer acount is debited. Its gets a debit balance in the books of accounts, which means that the customer has now become a debitor to the company.

The customer has to pay to the company against the goods/services he has received from the company.

(1) If the customer is yet to pay:

At this point of time is the material is returned by the customer, a return order is created and a Post Goods Receipt is done which brings back the material into the stock of the company. A credit note is issued and the account balance is nullified in the FI.

(2) if the customer has already paid:

A return order is created, PGR is done, and a debit note is sent to the customer, which he/she can adjust in the his/her future transactions with the company.

Hope this helps.



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