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Crystal Reports license problem


My customer's server has Crystal Reports Professional 9 installed. We have application installed on this server also. The application is deployed as a Windows service. This Windows service is calling multiple reports using threads (3 maximum concurrent threads). The reports are querying data from remote database and export to pdf files. However, sometimes we got the following error and cause some reports not generated.

"A Crystal Reports job failed because a free license could not be obtained in the time allocated. More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions Online Store."

I wonder how Crystal Reports calculate a concurrent license. Does it mean 1 thread per 1 license? But our license should be enough. How can we check a number of licenses are allowed on the server?

Best Regards,

Noppadon S.

Former Member


You might want to repost your question in the Business Objects SDK Application Development > .Net forum

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