In AR Invoice, cannot copy from Deliveries (Sometimes)
A problem happened, when i am using the user account A in the AR Invoice, i click the button Copy From then i choose Deliveries, but there is no any DN i can choose (but i am sure there is), then i use another user account B to try, it can be done correctly as i can see there is serveral DN.
This problem happen sometimes, i am sure user account A can copy from DN because i tried before, i really have no idea why will have this problem, as my previous post had mentioned that sometimes i cannot update the Customer Reference No. in the AR Invoice........
I wonder if B1 is unstable or just i don't know how to use it .....
Many thanks ...
The previous answer from Jitin, is probably what your case resembles to be.
When you open the A/R Invoice window please check the Document Type: (Item/Service Type) - drop down.
Probably for User A, this is defaulting to Service and thats why you are not able to see the Deliveries. Please change this to Item and you should be able to see the Deliveries.