on 09-07-2008 1:18 AM
Would you give me some documents related to ICSS.
Thanks!
Hi,
Please visit the following link:
http://help.sap.com/bp_crmv340/crm_de/index.htm
Goto Technical Information->building block library and find for C74:CRM E-Service.
The CRM E-Service (C74) contains the configuration of process steps which are essential to set up those process, necessary to perform the E-Service scenarios of SAP Best Practices for CRM.
Hope it helps you.
Regards,
Shweta
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